Privacy Policy

Abi Adams (Oolong Holistic Hedonism) Privacy Policy

Oolong Holistic Hedonism is a company registered in England and Wales which also trades under the name “Abi Adams” and owner of the website www.abiadams.co.uk.

We are committed to respecting your privacy rights and maintaining the security of your data is a priority at Oolong Holistic Hedonism.  We will always handle your data fairly & legally and will be transparent about what data we collect and how we use it.

Our Privacy Policy outlines when & why we collect your personal information, what personal data we collect, how we use it and your legal rights relating to your personal data.

How we use your personal data:

– to provide goods and services to you;
– to manage any registered account(s) that you hold with us;
– to verify your identity;
– for crime and fraud prevention, detection and related purposes;
– with your agreement & only if you have opted in, to contact you electronically about promotional offers and products and services which we think may interest you;
– to manage customer service interactions with you;
– where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing – Promotional Communications

Oolong Holistic Hedonism uses your personal data for electronic (email) marketing purposes only (with your consent through signing up to receive these communications) to keep you up to date with the latest news, events & offers.

You have the right to opt out of receiving promotional communications at any time, by:
– Changing the marketing preferences on your Mailchimp account with Oolong Holistic Hedonism.
– Using the simple “unsubscribe” link in emails.
– Contacting Oolong Holistic Hedonism via the contact channels given at the end of this policy.

Sharing data with third parties

We will never share, sell or rent your data to third parties for marketing reasons.  We do work with other service providers including IT & marketing service providers who we may need to share your personal data with.  We only allow service providers to handle your personal data when we have confirmed they apply appropriate data protection and security controls.

In addition to our own suppliers, we may share your data with:
– governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –
– to comply with our legal obligations;
– to exercise our legal rights (for example in court cases);
– for the prevention, detection, investigation of crime or prosecution of offenders; and
– for the protection of our employees and customers.

We will not retain your data for longer than necessary for the purposes set out in this Policy.  We will retain your data for electronic marketing purposes until such time that you unsubscribe or request for your personal data to be forgotten.

What personal data do we collect?

 Oolong Holistic Hedonism may collect the following information about you:

– your name;
– your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers);
– your e-mail address;
– purchases & orders made by you;
– your online browsing activities on our website;
– your password(s);
– your communication and marketing preferences;
– your interests, preferences, feedback and survey responses;
– your location;
– your correspondence and communications with Oolong Holistic Hedonism; and
– other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to keep you up to date with our news, events & offers; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.  Some of the above personal data is collected directly, for example when you set up an online account on our website or send an email to our customer services team.  Other personal data is collected indirectly, for example your browsing activity.  We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

Online store

When you provide us with personal information to complete a booking we imply that you consent to our collecting it and using it for that specific reason only.

For classes & workshops which require pre-payment, we use www.billetto.com whose full Privacy Policy may be viewed at https://billetto.co.uk/pages/terms

You have the following rights:
– the right to ask what personal data that we hold about you at any time;
– the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
– (as set out above) the right to opt out of any marketing communications that we may send you.
– the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
– the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Legal basis for Oolong Holistic Hedonism processing customer personal data

Oolong Holistic Hedonism collects and uses customers’ personal data because is it necessary for:

– the pursuit of our legitimate interests (as set out below);
– the purposes of complying with our duties and exercising our rights under a contract for the sale of goods/services to a customer; or
– complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email.

Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Oolong Holistic Hedonism, including:-

– selling and supplying goods and services to our customers;
– protecting customers, employees and other individuals and maintaining their safety, health and welfare;
– promoting, marketing and advertising our products and services;
– sending promotional communications
– understanding our customers’ behaviour, activities, preferences, and needs;
– improving existing products and services and developing new products and services;
– complying with our legal and regulatory obligations;
– preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
– handling customer contacts, queries, complaints or disputes;
– protecting Oolong Holistic Hedonism, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Oolong Holistic Hedonism;
– effectively handling any legal claims or regulatory enforcement actions taken against Oolong Holistic Hedonism; and
– fulfilling our duties to our customers, colleagues and shareholders

Contact Details

Abi Adams
abi@abiadams.co.uk
07951 101049

Cookies Policy

What are cookies?

Like most websites, Oolong Holistic Hedonism’s website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.

What are cookies used for?

The main purposes for which cookies are used are: –

– For technical purposes essential to effective operation of our websites, particularly in relation to online site navigation.
– To enable Oolong Holistic Hedonism to collect information about your browsing patterns, including to monitor the success of campaigns, competitions etc.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Visitor comments may be checked through an automated spam detection service.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
    2. Click on the “privacy” tab
    3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
    2. Under “Privacy and security,” click “Content settings”.
    3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
    2. Click on “Remove all Website Data”

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
    2. Click on the icon “privacy”
    3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
    2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.

Google Analytics

When someone visits www.abiadams.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Updates to this policy

This policy was last updated on 20thMay 2018.